Client Agreement & Terms of Service
Last Updated: Legal & Compliance Department | Valid for 2026/2027 Regulatory Period
1. General Provisions & Acceptance of Terms
This Client Agreement and Terms of Service (the "Agreement") constitutes a legally binding contract between you (the "Client", "User", "Investor") and Eleven Stock FX (the "Company", "Platform", "we", "our"). This Agreement governs your access to and utilization of our institutional-grade cryptocurrency cloud mining infrastructure, multi-asset trading engine, and all associated financial services (collectively, the "Services").
By registering for a secure account, depositing capital, or executing a trade on our Platform, you explicitly acknowledge that you have read, comprehended, and agreed to be bound by the stipulations set forth in this Agreement, alongside our Privacy Policy and Risk Disclosure statements. If you do not agree to these terms, you must immediately cease all use of our Services.
2. Client Eligibility & Jurisdictional Restrictions
Access to our financial infrastructure is a privilege subject to strict eligibility criteria.
- Age of Majority: You must be at least 18 years of age, or the legal age of majority required to form binding contracts in your jurisdiction of residence.
- Jurisdictional Compliance: You assert that you are not a citizen or resident of any nation or territory subjected to comprehensive economic sanctions by global authorities (e.g., OFAC, UN Security Council). It is your sole responsibility to ascertain whether the use of our Services is permissible under the legal frameworks governing your jurisdiction.
- Corporate Entities: If you are opening an account on behalf of a corporation, partnership, or other legal entity, you warrant that you possess the requisite authority to bind said entity to this Agreement.
3. Identity Verification & Anti-Money Laundering (AML)
Eleven Stock FX strictly adheres to international Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.
- Mandatory KYC: Prior to the activation of withdrawal capabilities and elevated trading tiers, you must complete our Know Your Customer (KYC) protocols. This requires the submission of government-issued identification, biometric verification, and proof of residence.
- Right of Refusal: We reserve the right to freeze accounts, reject deposits, or terminate services if we detect falsified documents, suspect illicit origins of funds, or if a user fails to comply with ongoing enhanced due diligence (EDD) requests.
4. Risk Acknowledgment & Disclaimer
Engagement in digital asset markets, forex, and Contracts for Difference (CFDs) carries inherent and substantial risk.
- Market Volatility: The valuation of cryptocurrencies and fiat assets can experience extreme fluctuations. You acknowledge the distinct possibility of sustaining a total loss of your initial deployed capital.
- No Financial Advice: The analytical data, market insights, and tools provided on Eleven Stock FX do not constitute personalized investment, legal, or tax advice. You trade entirely at your own discretion and risk.
- Leverage Risks: Utilizing margin or leverage amplifies both potential profits and potential losses. A minor market movement against your position may result in automatic liquidation.
5. Order Execution & Cloud Mining Specifications
We strive to provide seamless execution and maximum uptime; however, operational realities exist.
- Execution Routing: The Platform utilizes proprietary algorithms to route trades through tier-1 liquidity pools. However, during periods of extreme market volatility or illiquidity, order slippage may occur. We do not guarantee execution at specific requested price points under anomalous market conditions.
- Mining Infrastructure: Cloud mining yields are calculated based on active global hash rates and network difficulty algorithms, which are subject to continuous change. We do not guarantee a fixed daily fiat return on mining contracts, as payouts are dependent on underlying blockchain dynamics.
6. Account Integrity & Security Obligations
The security of your capital begins with your own operational hygiene.
- Credential Secrecy: You are strictly prohibited from sharing your login credentials, API keys, or Multi-Factor Authentication (2FA) codes with any third party, including individuals claiming to represent Eleven Stock FX.
- Local Security: We accept zero liability for capital loss resulting from compromised local endpoints, phishing attacks targeting your personal email, or malware installed on your devices.
7. Prohibited Platform Activities
To protect the integrity of our liquidity pools and community, the following activities are strictly prohibited and will result in immediate account termination:
- Deployment of malicious code, DDoS attacks, or API scraping tools against our server architecture.
- Engaging in market manipulation tactics, including wash trading, spoofing, or front-running.
- Utilizing the platform as a conduit for the obfuscation or tumbling of illicitly obtained funds.
8. Limitation of Liability & Force Majeure
To the maximum extent permissible by international law, Eleven Stock FX, its directors, officers, and liquidity partners shall not be liable for indirect, incidental, punitive, or consequential damages.
We are exonerated from liability for failure to execute obligations under this Agreement if such failure results from a Force Majeure event, including but not limited to: systemic internet outages, global blockchain network collapses, acts of war, severe regulatory interventions, or catastrophic failure of third-party liquidity providers.
9. Termination & Asset Liquidation
We retain the unilateral right to suspend or terminate your account, freeze assets, or liquidate open margin positions without prior notice if we possess reasonable suspicion that you have breached any clause of this Agreement, or if required by a legally binding mandate from a recognized law enforcement agency.
10. Governing Law & Dispute Resolution
This Agreement is governed by the prevailing financial regulations of the jurisdiction in which the Company is registered. In the event of an irreconcilable dispute, both parties agree to binding arbitration prior to seeking relief in a court of law. Continued use of the platform indicates your ongoing consent to these Terms, which may be updated periodically to reflect changing regulatory environments.